ADMINISTRATIVE OFFICE MANAGEMENT

About Course

This course is designed to equip students with advanced knowledge and skills, knowledge, and Christian values necessary to excel in administrative office management roles. Students will delve into biblical teachings on leadership, communication, ethics, and teamwork, applying these principles in personal and professional contexts to develop a deeper understanding of themselves and their leadership potential. Through a combination of lectures, discussions, practical exercises, and real-world case studies, students develop expertise in areas such as office administration, human resources, finance, and technology. Integrating Christian beliefs and values, students learn to approach administrative office management with integrity, compassion, and a commitment to serving others, fostering professional excellence, personal growth, and a deeper understanding of God’s purpose in the workplace.

Course Objectives:

Develop advanced knowledge and skills in administrative office management
Integrate Christian beliefs and values into administrative office management practices
Enhance leadership, communication, and interpersonal skills
Apply biblical teachings to real-world scenarios

Course Content

Module 1: Foundations of Office Administration

Topic: Understanding Office Administration
Objective: To understand the concept of office administration and its importance.
Learning Outcomes: Define office administration, explain its significance, and identify key roles and responsibilities.
Biblical Text: Colossians 3:23-24 – “Whatever you do, do your work heartily, as for the Lord rather than for men, knowing that from the Lord you will receive the inheritance as your reward. Serve the Lord Christ.”
Book Reading: Zane, Quible K. (2005). Administrative Office Management (Chapters 1-2).
Assignment: Write a reflection on the importance of office administration. Create a diagram illustrating the roles and responsibilities of administrative professionals.

Module 2: Effective Communication

Module 3: Time Management and Organization

Module 4: Office Technology and Software Applications

Module 5: Records Management and Filing Systems

Module 6: Financial Management and Budgeting

Module 7: Human Resources and Supervision

Module 8: Customer Service and Relations

Module 9: Office Safety and Security

Module 10: Advanced Office Procedures and Best Practices

Module 11: Event Planning and Management

Module 12: Travel Arrangements and Management

Module 13: Meeting and Conference Management

Module 14: Administrative Writing and Communication

Module 15: Office Software Applications – Advanced

Module 16: Capstone Project – Administrative Office Management

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About Course

What Will You Learn?

Course Content

Module 1: Foundations of Office Administration

Topic: Understanding Office Administration

Objective: To understand the concept of office administration and its importance.

Learning Outcomes: Define office administration, explain its significance, and identify key roles and responsibilities.

Biblical Text: Colossians 3:23-24 – “Whatever you do, do your work heartily, as for the Lord rather than for men, knowing that from the Lord you will receive the inheritance as your reward. Serve the Lord Christ.”

Book Reading: Zane, Quible K. (2005). Administrative Office Management (Chapters 1-2).

Assignment: Write a reflection on the importance of office administration. Create a diagram illustrating the roles and responsibilities of administrative professionals.

Module 2: Effective Communication

Topic: Communication Skills for Administrative Professionals

Objective: To develop effective communication skills.

Learning Outcomes: Explain the importance of communication, identify key communication skills, and demonstrate effective communication techniques.

Biblical Text: Proverbs 16:24 – “Pleasant words are a honeycomb, sweet to the soul and healing to the bones.”

Book Reading: Goleman, D. (1998). Working with Emotional Intelligence (Chapters 1-2).

Assignment: Write a reflection on the importance of effective communication. Role-play different communication scenarios.

Module 3: Time Management and Organization

Topic: Managing Time and Priorities

Objective: To develop effective time management and organizational skills.

Learning Outcomes: Explain the importance of time management, identify key time management techniques, and demonstrate effective prioritization skills.

Biblical Text: Matthew 25:14-30 – “The Parable of the Talents.”

Book Reading: Covey, S. R. (1991). Principle-Centered Leadership (Chapters 4-5).

Assignment: Write a reflection on the importance of time management and organization. Create a time management plan.

Module 4: Office Technology and Software Applications

Topic: Overview of Office Software Applications

Objective: To understand the basics of office software applications.

Learning Outcomes: Explain the importance of office software applications, identify key features of Microsoft Office and Google Suite, and demonstrate basic proficiency in using office software applications.

Biblical Text: Proverbs 22:29 – “Do you see a man skilled in his work? He will serve before kings; he will not serve before obscure men.”

Book Reading: Microsoft Corporation. (2020). Microsoft Office Documentation.

Assignment: Write a reflection on the importance of office software applications. Complete a series of exercises using Microsoft Office and Google Suite.

Module 5: Records Management and Filing Systems

Topic: Principles of Records Management

Objective: To understand the principles of records management.

Learning Outcomes: Explain the importance of records management, identify key principles of records management, and demonstrate effective filing and retrieval techniques.

Biblical Text: Luke 14:28-30 – “For which of you, intending to build a tower, does not sit down first and count the cost, whether he has enough to finish it?”

Book Reading: ARMA International. (2019). Records Management Handbook (Chapters 1-3).

Assignment: Write a reflection on the importance of records management. Create a filing system for a hypothetical company.

Module 6: Financial Management and Budgeting

Topic: Basic Accounting Principles

Objective: To understand basic accounting principles.

Learning Outcomes: Explain the importance of financial management, identify key accounting principles, and demonstrate basic budgeting skills.

Biblical Text: Matthew 25:14-30 – “The Parable of the Talents.”

Book Reading: Horngren, C. T. (2018). Accounting (Chapters 1-3).

Assignment: Write a reflection on the importance of financial management and budgeting. Create a budget for a hypothetical company.

Module 7: Human Resources and Supervision

Topic: Overview of Human Resources Management

Objective: To understand the basics of human resources management.

Learning Outcomes: Explain the importance of human resources management, identify key human resources functions, and demonstrate basic supervisory skills.

Biblical Text: Ephesians 4:11-12 – “It was he who gave some to be apostles, some to be prophets, some to be evangelists, and some to be pastors and teachers.”

Book Reading: Mathis, R. L., & Jackson, J. H. (2017). Human Resource Management (Chapters 1-3).

Assignment: Write a reflection on the importance of human resources management. Create a human resources plan for a hypothetical company.

Module 8: Customer Service and Relations

Topic: Principles of Customer Service

Objective: To understand the principles of customer service.

Learning Outcomes: Explain the importance of customer service, identify key customer service skills, and demonstrate effective customer service techniques.

Biblical Text: Matthew 22:37-40 – “Love the Lord your God with all your heart and with all your soul and with all your mind. This is the first and greatest commandment. And the second is like it: Love your neighbor as yourself.”

Book Reading: Zemke, R., & Schaaf, D. (2017). The Service Edge: 101 Companies That Profit from Customer Care (Chapters 1-3).

Assignment: Write a reflection on the importance of customer service. Role-play different customer service scenarios.

Module 9: Office Safety and Security

Topic: Office Safety and Security Procedures

Objective: To understand office safety and security procedures.

Learning Outcomes: Explain the importance of office safety and security, identify key safety and security procedures, and demonstrate effective emergency response techniques.

Biblical Text: Proverbs 22:3 – “The prudent see danger and take refuge, but the simple keep going and suffer for it.”

Book Reading: National Safety Council. (2019). Injury Facts (Chapters 1-3).

Assignment: Write a reflection on the importance of office safety and security. Create an office safety and security plan.

Module 10: Advanced Office Procedures and Best Practices

Topic: Advanced Office Procedures

Objective: To understand advanced office procedures and best practices.

Learning Outcomes: Explain the importance of advanced office procedures, identify key best practices, and demonstrate effective implementation techniques.

Biblical Text: Colossians 3:23-24 – “Whatever you do, do your work heartily, as for the Lord rather than for men, knowing that from the Lord you will receive the inheritance as your reward. Serve the Lord Christ.”

Book Reading: Zane, Quible K. (2005). Administrative Office Management (Chapters 10-12).

Assignment: Write a reflection on the importance of advanced office procedures and best practices. Create a plan for implementing advanced office procedures.

Module 11: Event Planning and Management

Topic: Principles of Event Planning

Objective: To understand the principles of event planning and management.

Learning Outcomes: Explain the importance of event planning, identify key event planning skills, and demonstrate effective event planning techniques.

Biblical Text: Luke 14:28-30 – “For which of you, intending to build a tower, does not sit down first and count the cost, whether he has enough to finish it?”

Book Reading: Allen, J. (2018). Event Planning: The Ultimate Guide to Successful Meetings, Corporate Events, Fundraising Galas, Weddings, and Other Special Events (Chapters 1-3).

Assignment: Write a reflection on the importance of event planning and management. Plan a hypothetical event.